This review is for my entire order
The cookies were tasty but not as fresh as I expected. I liked all the flavors. They were in pretty rough shape and were not very appealing upon arrival. Had I been close to yout location I would have returned them for replacement or refund.
I am a native Tennessean and a gay man living in the Washington DC area. I was excited to learn about your shop and your story. I was planning to share with friends and family but to be honest, they looked so bad I decided not to share. My partner and i did eventually eat most of them.
I read about you on an Instagram post. I was also happy to support you due to your support for the LGBTQIA+ community.
Here's where I feel you fell short of my expectations. The delivery time was slow for fresh cookies and longer than promoted on your website. I realize you aren't responsible for the carrier's delivery but maybe you should review rhe carriers you use and make some changes. They were shipped on a Monday and arrived on Friday, not the 2 days you promote with Priority Mail. The cookies were poorly packaged and 11 of 12 cookies were broken into multiple pieces. Some even more than 20-30% crushed to crumbs. This was primarily due to poor packaging. The cookies were not cushioned inside the box and I believe that resulted in the excessive damage.
